Refund policy

At DeryaMirror, we are committed to ensuring your satisfaction with every purchase of Mice, Keyboards, and Headphones. If, for any reason, you are not completely happy with your order, our straightforward refund policy is designed to make the process as smooth as possible.

Eligibility for Refunds

You may request a refund within 30 calendar days from the date your package was delivered. To be eligible for a full refund, the item must be:

  • Unused, unopened, and in its original packaging.
  • Free from any physical damage, scratches, or signs of wear.
  • Returned with all included accessories, cables, manuals, and any promotional items.

Please note that digital products, software downloads, or items marked as "final sale" are not eligible for a refund unless they arrive defective or damaged.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are defective:

  • In-ear headphones or earbuds that have been opened or used.
  • Customized or personalized peripherals.
  • Items that have been modified, repaired, or tampered with by the user.

How to Request a Refund

To initiate a return, please email our support team at [email protected] with the following details:

  1. Your order number and the email address used for the purchase.
  2. The product name and the reason for the return.
  3. Clear photos or a short video showing the condition of the item (especially if reporting a defect).

Our team will respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and detailed return instructions. Please do not send any item back without an RMA number, as we cannot process unapproved returns.

Return Shipping

For defective or incorrectly shipped items, DeryaMirror will provide a prepaid return shipping label. For all other returns (e.g., change of mind), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be held responsible for lost or damaged return packages.

Inspection and Refund Processing

Once your return arrives at our facility, our quality control team will inspect the item within 3–5 business days. After the inspection is completed, you will receive an email notification regarding the status of your refund.

  • Approved refunds will be issued to your original payment method within 5–10 business days after approval. The exact timing depends on your bank or payment provider.
  • Rejected refunds occur if the item does not meet the eligibility criteria. In such cases, we will contact you to arrange for the item to be shipped back to you at your own expense, or you may choose to have it donated to a local charity.

Partial Refunds

In certain situations, a partial refund may be granted at our discretion. This applies when:

  • The item is returned with obvious signs of use (e.g., scratched keycaps, worn mouse feet).
  • The original packaging is missing or significantly damaged.
  • Accessories are missing but the main product is functional.

The partial refund amount will be communicated to you via email before any refund is processed.

Exchanges

If you received a defective item and would prefer a replacement instead of a refund, please indicate this in your initial email. Exchanges are subject to product availability. If the exact model is no longer in stock, we will offer a comparable alternative or a full refund.

Late or Missing Refunds

If you have not received your refund within the stated timeframe, please first check your bank account again. Then contact your credit card company or payment provider, as processing times may vary. If the issue persists, email us at [email protected] and we will investigate promptly.

Important Notes

  • Refunds are issued in the original currency of the transaction. Any currency conversion fees charged by your bank are not covered by DeryaMirror.
  • Promotional discounts or gift cards used during purchase will be refunded proportionally or as store credit, depending on the original payment method.
  • DeryaMirror reserves the right to update this policy at any time. The version applicable to your order is the one in effect on the date of your purchase.

If you have any further questions about our refund policy, our support team is ready to assist you at [email protected]. We aim to respond to all inquiries within 24 hours on business days.